How to return a product

• Sign in to your My Account, select Orders.
• Click ‘Orders’ link
• Select the order you wish to return. Click ‘Cancel Request’ button.
• Select the reason for return on ‘Return Request’ form and clearly describe the issue in the comments box.  Read the return & refund policy and if you agree, click ‘Submit’ to generate the ‘Return Label’
• Pack your parcel securely, with the product in the original and undamaged manufacturer’s packaging along with any accessories, manuals, free items, etc. as delivered. Print and secure the ‘Return Label’ on the return package. Alternatively, you can write the Return Tracking and Return Order Numbers on a paper and paste it on the return package.
• Based on the shipment method, head to the drop-off point or wait for collection by qurier service.

Returns Policy

• If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Kidify website
• Return request must be raised within 5 days for Kidify items, from the date of delivery.

Valid reasons to return an item

• Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
• Delivered product is incomplete (i.e. has missing items and/or accessories).
• Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
• Delivered product is does not match product description or picture (i.e product not as advertised)
• Delivered product does not fit. (i.e. size)

Returns Policy per Category

Please note that certain items marked as non-returnable on product page are not eligible for return.

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Kidify’s assessment.

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Kidify’s assessment.

Conditions for Returns

• The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
• The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
• The product must be returned in the original and undamaged manufacturer’s packaging/box.  Do not put tape or stickers directly on the manufacturer’s packaging box.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Refund policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. 

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows: